1. Overview
We want you to have a smooth and satisfying shopping experience. If something isn’t right, we’re here to help with easy returns and fair resolutions.
2. Return Eligibility
You may request a return or exchange under the following conditions:
The item is damaged, defective, or incorrect
The request is raised within 48 hours of delivery
The product is unused, unwashed, and in original condition with packaging intact
Due to the handmade nature of crochet products, slight variations in design, color, or texture are natural and are not considered defects.
3. Return Process
Share clear images/videos of the issue with your order details
Our team will review and confirm eligibility
Once approved, return instructions will be provided
We aim to make the process quick and hassle-free.
4. Refund Policy
Refunds are processed only after the returned item passes quality inspection
Approved refunds will be issued to the original payment method within 5–7 business days
In case of prepaid orders, the refund will reflect as per your bank/payment provider timeline
5. Exchange Policy
Exchanges are available for eligible products (size or item issue)
Subject to product availability
If the requested item is unavailable, a refund will be initiated instead
6. Non-Returnable Items
Products that have been used, washed, or damaged after delivery
Items returned without approval
Clearance or final sale items (if applicable)
7. Order Cancellation
Orders can be cancelled within a limited time after placing the order
Once processed or shipped, cancellation may not be possible
8. Important Notes
We reserve the right to reject returns that do not meet the above conditions
Each request is reviewed to ensure fairness for both customer and brand
9. Contact Support
For any return or refund queries, please reach out through our official support channels with your order details.